Hi, I’m Laure, a Senior UX Designer. I turn complex problems into simple, intuitive digital experiences. Simplifying the customer account experience at Telstra. Designing better experiences for the people behind customer service. View projects A central view of orders. We created a new order management product to replace an existing one, with the goal of reducing order fulfilment errors, and creating increased visibility in order management. View project Has my test been saved? The candidate completion experience is leaving users stressed and confused. View project It’s time for some new and improved personas. Our personas are outdated and in some cases, no longer relevant. View project We need a design system. A shared set of principles and rules to build components. View project
